QuikHelp: The 'NowGen' 911 solution that simplifies the notification process

 

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QuikHelp App

Responder phones

Dispatcher

In-vehicle MDTs

Speeds notification when timing is critical

 

Using a smartphone, users can send a text-based alert for help to our browser-based QuikHelp monitor above by simply tapping the 'Help' button in the QuikHelp app.  These messages can include pre-set "I need help" messages or manually-entered text messages that users can enter and send on the fly just like sending a text to a friend.  When these messages are sent, they automatically include location information about where the sender is located including in-building location information and their GPS coordinates.  QuikHelp can also turn existing tablets, desktops and laptop browsers into an instant 'Help' button as well.

 

Speeds emergency notification and sharing

 

When an incident occurs, every second counts.  That's why  StreamQuik developed a proprietary text-based technology that delivers alerts for help to first responders without the delays that are often associated with conventional text messaging and other technologies.  Using a simple browser, dispatchers and first responders can view these incoming alerts quickly without getting caught in a delay queue like incoming phone calls sometime can especially during peak periods.  Alerts can be shared simultaneously with multiple agencies or only with select agencies based on alert location and other criteria to best manage manpower and resources and to avoid communications breakdowns.

 

In-building and outdoor location reporting

 

When an incident occurs, it's often difficult for first responders to know exactly where to respond.  QuikHelp eliminates this problem by providing a simple way to determine where people are inside of a building and outside including an instantly-viewable Google map that shows where the alert is originating from.  In-building location reporting such as what building, floor, office and so on combined with the use of Google maps makes it easier on first responders than ever before to find those that need help quickly when every second counts.  This is especially useful on school campuses, on business facilities with numerous buildings and in other situations.  This makes it possible for first responders to know what building, floor and other pertinent locations details they need to quickly zero in on without having to wait for an escort.

 

Special mobile/in-car safety-alert capability

 

While driving, you can send an alert for help by tapping the 'Help' button which is easier, faster and safer than trying to make a call or sending a text while driving.  As an option, the QuikHelp 'Auto' feature can turn your phone into an automated "I need help" beacon that transmits your alert and GPS coordinates every 10 seconds so that you can keep your hands on the road while driving.  These alerts can create a path that first responders can determine from the QuikHelp alert monitor so that they know exactly where to intercept you when you can't afford to stop.  This automated feature also has a variety of other uses.

 

No special hardware or software needed

 

As a cloud-based solution, QuikHelp eliminates the need for any special hardware or software and therefore, there are no special facilities "upgrades" needed.  QuikHelp also eliminates the hidden back-end burdens on support staff that other systems often require at significant expense.

 

No extensive training or certification needed

 

Incoming QuikHelp alerts can be viewed by 911 dispatchers and other agencies using a simple internet browser that they already have and know how to use.  The system's ease of use also reduces the stress levels on 911 staff by eliminating the need to learn complicated software.

The 'NextGen' 911 problems that QuikHelp solves

 

Many 911 agencies as well as city, state and county governments don't realize the pitfalls of adopting the new NextGen 911 standard.  For example, one of the biggest features is called 'Text-to-911' which enables members of the public to text requests for help to first responders from their smartphones.  However, what most don't realize is that the current SMS-based text-messaging system provided by the cellular carriers can often cause text messages to be delayed and in some cases, not delivered at all.  Lack of accurate location information that first responders need to quickly find those in need of help is also a big problem.  These are just two of the problems that QuikHelp eliminates using a simple approach that can be deployed quickly at scale in a cost-effective manner without requiring special facility "upgrades".  Read below to learn more about what makes QuikHelp unique and why it's the best solution for providing 'NextGen' 911 services that's available now.  Then, call us for a live demo right over the phone so that you can see the difference that QuikHelp delivers.

Alert-delivery redundancy and mobility

 

QuikHelp alerts can be delivered almost instantly to police/fire/911 dispatchers, to in-vehicle mobile display terminals and even to first-responder smartphones at the same time.  And since QuikHelp can be used on an ordinary tablet or laptop, 911 centers can remain operational in the event of a power outage or other compromising event.  All that's required is basic internet connectivity and a browser.

 

Multi-agency sharing

 

When alerts are sent, the QuikHelp system can enable all surrounding agencies to have access to the same information at the same time--ideal for mutual-aid situations and multi-agency responses.

 

Ideal for small and large-scale deployment

 

QuikHelp's unique cloud-based architecture means that it can be deployed quickly regardless of project scale without needing to install anything anywhere.  Since there's no n eed to install anything, there's also no ongoing support burden on IT, engineering, facilities or other staff

 

Live security-camera video viewing and sharing

 

As an option, QuikHelp can provide first responders access to live video feeds from security-camera systems at malls, hospitals, theme parks and other places.  This can enable first responders to better plan their response in advance so that they can save time once they arrive on the scene.  This same capability can also enable the remote viewing of recorded video as well as other multimedia content such as photos of suspects, missing children and other content.

 

Flexible system configuration options

 

QuikHelp is available in a variety of configurations that can provide other features as well including caller-information entry for use by dispatchers, two-way chat between responding agencies to avoid radio congestion and other features including an automatic logging of each incoming alert including date, time, location and other info.

 

Call for a live demo by phone

 

To see a live demo by phone, call us--all you need is standard internet browser and internet access.